MiningCore Cloud Hub Privacy Policy

Welcome to MiningCore Cloud Hub ("we", "our", "the App", or "the Service"). We value your privacy and are committed to protecting your personal information in a transparent, lawful, and secure manner. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use Cloud Mining Hub.

1. Information We Collect

To operate and improve the App, we may collect the following types of information:

1.1 Information You Provide

  • Information provided during account registration or login (such as email address or username);
  • Information you submit when contacting customer support or providing feedback;
  • Information voluntarily provided when participating in in-app activities (such as referral programs, if available).

1.2 Information Collected Automatically

  • Device information: device model, operating system version, language settings, device identifiers;
  • Usage data: app interactions, feature usage, page views, operation logs;
  • Technical data: IP address, crash reports, diagnostic and performance data.

This information is primarily used to ensure app stability, security, and user experience optimization.

2. How We Use Your Information

We may use collected information for the following purposes:

  • To provide, operate, and maintain Cloud Mining Hub;
  • To display and synchronize your in-app virtual mining progress and reward data;
  • To analyze usage trends and improve app functionality and design;
  • To send essential service-related notifications (such as updates or policy changes);
  • To prevent fraud, abuse, or unauthorized activities;
  • To comply with applicable laws, regulations, and legal obligations.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

  • With trusted third-party service providers who assist in app operations (such as cloud hosting, analytics, crash reporting), strictly for service-related purposes;
  • When required by law, regulation, legal process, or governmental request;
  • To protect the rights, property, safety, or security of the App, our users, or the public.

All third-party service providers are required to process information in accordance with this Privacy Policy and applicable data protection laws.

4. Notes on Virtual Mining

All mining activities in Cloud Mining Hub are conducted internally within the Application through a virtualized system and do not involve any real-world mining activities on external networks.

If the Application in the future provides features that interact with external public networks or third-party technical systems, you should understand that such systems may have publicly visible characteristics. Certain identifiers or records may be accessible to the public, and the visibility of this information is not controlled by the Application.

5. Product Nature Statement (Important)

Cloud Mining Hub is a fully virtualized mining application. This Application does not provide any real hardware mining services.

All computing power, mining rigs, mining processes, and rewards displayed within the Application are virtual content, intended solely for learning, experience, and demonstrating mining-related concepts. They do not represent real-world mining activities or actual earnings. Any in-app rewards do not constitute investment advice, profit promises, or guaranteed returns.

6. Data Security

We implement reasonable technical and organizational safeguards, including encryption, access controls, and security monitoring, to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, data will be securely deleted or anonymized.

8. Children’s Privacy

Cloud Mining Hub is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information;
  • Correct or update inaccurate information;
  • Request deletion of your personal data;
  • Withdraw previously given consent (where applicable).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on this page with an updated effective date. Material changes will be communicated through reasonable means where required.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

📧 Email: help.cloudaiminer@gmail.com